Emergency Dispatch Terms
| Item | Policy |
|---|---|
| Upfront fee | $2,000 paid before dispatch or urgent work begins. |
| Engineering | Quoted separately after the part, CAD file, or scan requirements are reviewed. |
| Printing | Quoted separately based on material, size, time, urgency, and risk. |
| CAD file available | We can review printability and help build the part from your STL, 3MF, STEP, or CAD file. |
| No CAD file | We may scan, measure, reverse engineer, and create a replacement model if feasible. |
| Safety critical parts | Not accepted unless separately engineered, certified, and approved under written scope. |
Best Emergency Jobs
- Broken brackets, guards, covers, guides, knobs, and mounts
- Unavailable OEM plastic parts
- Warehouse or production fixtures stopping work
- Sensor, scanner, camera, or cable management mounts
- CAD file exists but customer needs it printed urgently
What Happens Next
- You call or submit the emergency request.
- We confirm the fit for dispatch.
- You pay the $2,000 emergency fee.
- We evaluate onsite or review your CAD file.
- We quote engineering, materials, and printing.
- Approved work begins after payment.
Contact THIELEN 3D
Email part photos, CAD/STL/3MF files, measurements, and urgency details to [email protected].